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What should I do if FedEx U.S. Customs requests manufacturer information?

How SkinSeoul handles manufacturer information requests for U.S. FedEx customs clearance.

 

For shipments to the United States, FedEx U.S. Customs may place an order on hold if manufacturer information is missing or required for verification.

In some cases, FedEx may contact the customer directly, or the customer may forward the request to SkinSeoul asking for assistance.

What You Should Do

If FedEx U.S. Customs requests manufacturer information, you do not need to submit any documents directly to FedEx.

Please follow the steps below:

  1. Forward the FedEx request email to support@skin-seoul.com.

  2. Include your order number in the email.

How SkinSeoul Handles the Request

  •  SkinSeoul submits the required manufacturer information directly to FedEx.

  • This may include:

    • Manufacturer name

    • Full manufacturer address (street, city, country,Postal Code)

  • Once the information has been submitted, we will monitor the customs clearance process and update you as needed.

 

Summary

  • If FedEx U.S. Customs requests manufacturer information
    → Email the request to support@skin-seoul.com

  • SkinSeoul will submit the required details directly to FedEx