I suspect my parcel has been tampered, what should I do?

If you suspect that your parcel has been tampered with or shows signs of unauthorized opening, we recommend recording a video of the entire unboxing process.
This video will greatly help us investigate the issue more quickly and effectively.

If recording a video is difficult, please provide clear photos showing the unboxing process and the condition of the items. Photos are also helpful for our investigation.

After that, please contact our customer service team to report the issue.
To assist us in addressing the problem accurately, kindly include:

• Photos of the consignment note or shipping label

• The requested unboxing video or photos

Thank you for your cooperation.